Volunteer engagement surveys are an invaluable tool for nonprofits. Explore how these surveys can provide crucial insights, elevate the experience for volunteers, and optimize processes, to help nonprofits better achieve their mission.

In today’s ever-changing landscape of nonprofit organizations, effective volunteer management is crucial for achieving impactful and sustainable results. Engaging volunteers not only helps fulfill a nonprofit’s mission but also fosters a sense of community and encourages long-term commitment. To optimize volunteer engagement and ensure a positive experience for both volunteers and organizations, implementing a volunteer engagement survey is an invaluable tool.

Before we dive into the benefits of volunteer engagement surveys, here are a few statistics to keep in mind.

  • 72% of nonprofits believe that volunteer feedback surveys are valuable for improving volunteer engagement and program effectiveness.
  • A study by the Corporation for National and Community Service found that nonprofits that regularly use volunteer surveys are more likely to have higher volunteer retention rates.
  • In a report by Deloitte, 86% of nonprofits indicated that feedback from volunteers helped them identify areas for improvement and make necessary adjustments to their programs.

Understand Volunteer Motivations:

One of the primary goals of a volunteer engagement survey is to gain insights into what motivates volunteers to get involved. By understanding their motivations, nonprofits can tailor their volunteer programs to better align with individual preferences, thereby increasing engagement and satisfaction. Consider asking questions like:

  1. What inspired you to volunteer with our organization?
  2. What specific skills or expertise are you looking to contribute?
  3. How would you prefer to be recognized for your efforts?

Assess Volunteer Satisfaction:

Volunteers who feel valued and appreciated are more likely to continue their involvement and become strong advocates for the organization. Conducting a satisfaction survey can help a  nonprofit identify areas where improvements can be made. Relevant questions might include:

  1. On a scale of 1-10, how satisfied are you with your volunteer experience?
  2. Have you encountered any challenges or obstacles during your time as a volunteer?
  3. Is there anything we can do to enhance your experience as a volunteer?

Evaluate Program Effectiveness:

Volunteer Engagement Surveys allow nonprofits to assess the effectiveness of their volunteer programs and identify areas of strength and weakness. This evaluation can help fine-tune program structures, training methods, and task assignments. Useful questions to consider are:

  1. Do you feel adequately prepared and trained for your volunteer responsibilities?
  2. How well do you think our organization communicates its mission and goals to volunteers?
  3. Are there any changes or improvements you would suggest for our volunteer program?

Solicit Feedback on Volunteer-Staff Interactions:

Positive relationships between volunteers and staff members are essential for a smooth and productive volunteer experience. Including questions that evaluate these interactions helps nonprofits identify potential issues and address any concerns. Key questions may include:

  1. Do you feel supported and valued by the staff members you interact with?
  2. How would you rate the clarity and effectiveness of communication between staff and volunteers?
  3. Are there any ways we could improve collaboration and coordination between staff and volunteers?

Gather Ideas for Innovation:

Volunteers often bring fresh perspectives and ideas to the table. By including open-ended questions in the survey, nonprofits can tap into this valuable resource and gather suggestions for program enhancements, outreach strategies, and community engagement. Consider asking:

  1. Is there anything you would suggest we do differently to improve our impact in the community?
  2. Do you have any ideas for expanding our volunteer base or reaching new demographics?
  3. How can we better promote the value and impact of volunteering within our organization?


Volunteer engagement and satisfaction is crucial for long-term success. Implementing a Volunteer Engagement Survey enables nonprofits to gain valuable insights, make data-driven decisions, and continuously improve their volunteer programs. By asking questions related to motivations, satisfaction, program effectiveness, staff-volunteer interactions, and collecting innovative ideas, organizations can enhance their impact and foster an engaged volunteer community. Embracing volunteer engagement surveys will help nonprofits unlock the full potential of their volunteers, amplifying their collective efforts toward achieving their missions.

VolunteerHub Helps Nonprofits Better Engage Volunteers

A study published in the Nonprofit Management & Leadership journal found that positive volunteer management practices, such as clear expectations, regular communication, and recognition, were strongly associated with increased volunteer engagement. VolunteerHub streamlines and automates volunteer management processes for nonprofits, making it easy for volunteers to get involved in the mission. Nonprofits can create customized registration forms to gather essential volunteer information, such as availability and skills, ensuring a better match between volunteers and opportunities, increasing engagement

New call-to-action