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Based on your feedback, VolunteerHub documentation has been overhauled!

You spoke and we listened! The results of our recent customer survey indicated an overwhelming need for an overhaul of our documentation. Based on that feedback, we’ve quickly implemented a number of dramatic changes:

  • We’ve converted the documentation from a PDF to a wiki-based documentation system similar to Wikipedia. This will allow us to make more frequent, incremental changes to the documentation whenever we notice a topic that needs polishing.
  • As part of our conversion to a wiki-based system, we’ve created the ability for you to provide feedback on individual topics. If you see a topic that needs clarification, just scroll to the bottom and click on “Add Comment.”
  • We’ve hired a Documentation Specialist who is dedicated to keeping VolunteerHub’s documentation updated and consistent. She will be revising the documentation continually based on new system features, frequently asked questions, and your comments.
  • Although there is still some work to do, we’ve spent a great deal of time bringing the documentation up to date with the current system. Out-of-date screenshots have been replaced and procedures have been updated where applicable.
  • New topics have been added for frequently asked questions, such as adding a liability waiver to the user form.

In the coming months, we’ll also be adding documentation intended to help get volunteers and other end-users up and running with the system.

As mentioned above, these improvements came as a direct result of your feedback so please keep it coming! We appreciate all your business and strive to deliver a product that meets your expectations.

Without further adieu, head over to our brand new VolunteerHub documentation system and check it out!

About Mike Carr

Michael Carr is the president and founder of Carr Engineering, Inc. Michael holds a doctorate degree in computational electromagnetics from the University of Michigan Radiation Laboratory.

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